Pilot Program
A small operational pilot — real work, real feedback
We are inviting a limited number of independent pet-care businesses to run day-to-day operations in PackHaven and tell us the truth about it.
What this is
Operational workflows, ready to test
The platform is built to be used for real work. The pilot exists so a small group can prove it against live operations before we open it more widely — and so we stay close enough to fix what matters quickly.
60 days
The pilot lasts 60 days from your business's pilot start date.
Your choice at the end
When the 60 days are up, you can continue under the service and paid terms available at that time, or end your participation.
No free access promise
Taking part in the pilot does not guarantee continued free access after the pilot ends.
Who we are looking for
Who this is a good fit for
No minimum size and no polished tech setup required — just a real operation and a willingness to share honest feedback.
Dog walkers & pet sitters
Solo operators or small teams running recurring visits and walks across a service area.
Boarding, daycare & kennels
Facilities managing capacity, holds, waitlists and multi-day stays.
Groomers & mobile groomers
Appointment-led independent businesses that need customer, pet and staff records in one place.
Trainers & similar operators
Any independent pet-care business willing to run real work through the platform and tell us how it went.
What you’ll help us test
- Customer and pet records, including care instructions
- Booking requests, confirmations and recurring services
- Staff scheduling and daily assignment
- Facility capacity, holds and waitlists
- Care notes and report cards
- GPS checkpoints and service proof
- Incident reporting and escalation workflows
- The Midnight operational assistant
What’s intentionally not included yet
- Live card payments, deposits, refunds and payouts
- SMS text messages
- Push notifications
- Automatic tax calculation — taxes are configured or estimated manually during the pilot
- Public marketplace or customer-facing booking directory
- Third-party accounting and payroll integrations
Keep using your current tools for payments, tax filing and customer messaging during the pilot.
What we ask of you
The feedback that helps most
Regular, specific, unsentimental feedback from real shifts — not polished bug reports.
Where the workflow breaks
Any point where the software does not match how your day actually runs.
Missing operational detail
Fields, states or steps your business depends on that we have not accounted for.
Clarity and speed
Anything confusing, slow or requiring too many taps during real work.
Trust and record quality
Whether the records and report cards would satisfy your customers and your insurer.
Apply for the Pilot
Three short sections, about five minutes. We read every application and will reach out if the pilot looks like a good fit.