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Pack Haven

PackHaven for Businesses

An operations platform for independent pet-care businesses

Booking apps stop at the calendar. PackHaven follows the whole job — from the first inquiry to the report card and the record you keep afterwards.

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The workflow

Customer → pet → booking → staff → care → proof → review

Every stage hands clean information to the next one, so nobody rebuilds context from scratch.

Illustrative PackHaven screens on a tablet and phone: a staff schedule, a care checklist, a GPS route and a report summary
  1. Step 1

    Customer

    Household record, contacts and communication history.

  2. Step 2

    Pet

    Breed, meds, feeding, vet, behaviour notes and handling instructions.

  3. Step 3

    Booking

    Requests, confirmations, recurring services and cancellations.

  4. Step 4

    Staff

    Assignment, coverage, shifts and routes for the day.

  5. Step 5

    Care

    Checklists and notes captured while the work happens.

  6. Step 6

    Proof

    Timestamps and GPS checkpoints during active service.

  7. Step 7

    Review

    Report card to the owner and a clean record for the business.

Capabilities

Built for how pet-care businesses actually run

  • Multi-business privacy

    Each business's data is separated by tenant, so customers, pets, staff and records never mix between companies.

  • Scheduling & staff operations

    Build the day, assign work, spot coverage gaps and keep every caregiver looking at the same plan.

  • Booking & customer records

    Take requests, confirm services and keep an accurate history per household and per pet.

  • Capacity, holds & waitlist

    Set limits for daycare, boarding or kennel runs, hold space while details are confirmed, and manage the waitlist.

  • Care instructions & report cards

    Instructions travel with the pet, and structured notes turn into a report card owners actually read.

  • GPS & service proof

    Checkpoints and timestamps recorded during active service, so completed work is verifiable.

  • Incidents & emergencies

    Structured incident reporting, escalation steps and a documented trail for compliance and insurance.

  • Midnight assistant

    An operational assistant built into the platform to reduce the admin load on owners and managers.

Midnight

An operational assistant that prepares the work — people still decide

Midnight is there to remove lookup and paperwork friction, not to make judgement calls about animals, staff or customers.

  1. Find

    Locates the customer, pet, booking or record you are asking about.

  2. Explain

    Summarises what the record says in plain language.

  3. Guide

    Walks through the steps for the task at hand.

  4. Gather

    Collects the details still missing before anything can proceed.

  5. Draft

    Prepares messages, notes or summaries for your review.

  6. Route

    Points the work to the right person or next stage.

Important decisions — medical judgement, incident outcomes, staffing and customer relationships — always stay with people.

Being straight with you

What is not in the current operational pilot

We would rather under-promise. These pieces are intentionally held back for now.

  • Live payment processing

    PackHaven does not process card payments or payouts during the operational pilot. Billing stays in whatever you use today.

    Not in the pilot

  • SMS and push notifications

    Outbound SMS and mobile push messaging are not enabled during the pilot.

    Not in the pilot
See the Pilot Program